Welcome to Casino Napoli. We are a compact online casino built around Hold & Win slots, a live floor of roulette and blackjack tables and a short list of classic table games. Our promotions are simple. Every day you can take a deposit offer of 50 % to 90 % with free spins on a featured slot. On this page we explain how to join us, what we offer and how our cashier works. We also tell you when our team is there to help.
How to join us at Casino Napoli
Opening your Casino Napoli account takes a few minutes. We ask for the same details you will later confirm with your documents, so please enter them exactly as they appear on your ID.
- Enter your full name, date of birth, residential address, e-mail address and telephone number.
- Accept our terms, our bonus terms and our privacy policy.
- Confirm your account and file the short self-declaration that we require before your first withdrawal.
- Make your first deposit by card, voucher, bank transfer, Skrill or Neteller in your own name.
- Pick a daily offer from the Casino Napoli promotions page if you would like a bonus on that deposit.
We allow one account per person, household, device and payment method. If you already play with us, please log in to your existing account rather than opening a second one. Duplicate accounts are closed together with their balances.
Our daily offers at Casino Napoli
At Casino Napoli we do not run a single welcome package. Instead, we publish deposit offers tied to our featured slots. You can claim each of them once a day on weekdays and as often as you like at the weekend. Winnings from one offer are paid up to £1,000.
| Featured slot | Match | Free spins |
|---|---|---|
| 3 Pots of Olympus – Hold & Win | 90 % | 25 |
| Coins of Dragon – Hold & Win | 90 % | 30 |
| Sun, Spins & Wins | 90 % | 20 |
| After Night Falls 2 | 80 % | 35 |
| Carnival Rush | 80 % | 40 |
| Coins of Ra Deluxe | 80 % | 20 |
| Coins of Leprechaun | 80 % | 20 |
| 3 Pots of Lunar Wolf | 70 % | 33 |
| Mad Scientist | 70 % | 30 |
| Island Desire | 70 % | 15 |
| Gold Nugget Rush | 55 % | 25 |
| Tales & Legends | 50 % | 50 |
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If you deposit €40 on our Coins of Dragon offer at Casino Napoli, we add €36 to your balance and credit 30 spins on that slot. The wagering multiplier is shown on the offer when you claim it. Winnings above £1,000 from one offer are removed once the wagering is complete.
Our bonus rules in plain words
A few rules at Casino Napoli apply to every bonus, and we would rather you read them before your first deposit than after your first withdrawal request.
- While a bonus is open, a single bet of 30 % or more of your smallest deposit, bonus or cashback amount is not allowed; with €25 deposited that means any bet from €7.50
- We take bets from your real balance first and from your bonus balance only when the real balance is empty
- We do not credit a new bonus while your balance holds more than €1, while a withdrawal is pending or while another bonus is still open
- You may hold several Casino Napoli bonuses at once; we clear the smallest wagering requirement first
- If you withdraw real money before the wagering is complete, the bonus and its winnings are forfeited
- Switching game categories mid-bonus, hedge bets, zero-risk bets, progressive staking and feature buys count as a breach of our terms
The easiest way to stay within the Casino Napoli stake rule is to set your stake once, before the first spin, and keep it until the counter reaches zero.
Our games at Casino Napoli
The Casino Napoli lobby is sorted into All Games, Live Games and Table Games, with a provider filter on top. Most of our games open in demo mode, so you can try a new title before you stake anything.
Hold & Win slots
3 Pots of Olympus, Coins of Dragon, Zeus 3 Pots, 3 Scarab Treasure and Buffalo Claws Expanded are the heart of our slot section. In these games, coins with values lock on the reels, three respins are granted and every new coin resets the count. Because the feature carries most of the payout at Casino Napoli, we suggest a stake that leaves you room for a longer session.
More slots
Next to them you will find The Gem Master, Safari Coins, Crystal Clover, Splitstone Sword, Fire Bonanza 2000 and Juicy Jackpots, and Carnival Rush from Betsoft, which comes with 40 free spins on its daily offer.
Live roulette and blackjack
The Casino Napoli live floor offers Blaze Roulette, Mahogany Auto Roulette, VIP Vault Roulette, Space Ball Roulette, Steam Roulette and Dice Auto Roulette, together with the Blackjack 7 and Blackjack 8 series. We recommend Wi-Fi for live play, because a round that is interrupted on mobile data is settled as played.
Table games and video poker
Multi-Hand Blackjack, Perfect Pairs Blackjack, Single Deck Blackjack, Dice Clash and Teen Patti run at your own pace without a dealer. We also offer six video poker games, keno and a wheel of fortune. Please take a look at the paytable before your first hand, because the variants pay differently.
Payment methods and withdrawal limits at Casino Napoli
You can deposit at Casino Napoli by Visa or Mastercard, a prepaid voucher, bank transfer, Skrill or Neteller, as long as the card or wallet is in your own name. We pay your winnings back to the method you deposited with, and voucher deposits are paid out by bank transfer.
| Rule | How we handle it |
|---|---|
| Minimum withdrawal | €100 per request |
| Withdrawal limit | €5,000 per rolling thirty days; a larger win is paid in parts |
| Processing time | within five business days once your documents are approved |
| Rollover | please wager your deposit at least once before you withdraw it, otherwise a processing fee is deducted |
| Bank charges | deducted from the amount we pay out |
| Phone check | we may call you before we release a payout |
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If you win €9,000 at Casino Napoli, we pay €5,000 in the first thirty-day period and the remaining €4,000 in the next. An open bonus or a missing document is the usual reason we send a request back. Please check both before you ask for a payout.
Verifying your account
We verify your Casino Napoli account in three steps, and only the first one is needed before your first withdrawal. The later steps depend on the amounts you move through your account.
| Step | When we ask | What we need from you |
|---|---|---|
| One | before your first withdrawal | a self-declaration with your name, date of birth, country, gender and full address |
| Two | deposits above €2,000 or a withdrawal | a photo ID with a handwritten six-digit code next to it, a selfie with the document and, if we ask, a proof of address |
| Three | above $5,000 deposited or withdrawn | proof of your source of wealth and of the bank account or card you use |
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We accept a passport, national ID card, driving licence or residence permit, and a utility bill, bank statement or tenancy agreement no older than six months. At Casino Napoli we review your documents within five business days. Please send them within five business days of our request, otherwise we have to decline the withdrawal. Sending them in your first week keeps your first payout quick.
Casino Napoli on your phone
We do not publish a native Casino Napoli app. Our site runs in your mobile browser on iOS and Android with most of the desktop catalogue. A few older titles without a touch version are missing on a phone. Slots and table games play well over 4G, while our live tables are steadier over Wi-Fi.
Our daily offers invite a second deposit as soon as the first one is wagered, so we suggest you decide your budget for the day before you open the cashier.
Our customer support team
The Casino Napoli support team is available in the live chat and at support@casinonapoli.com from 04:00 to 24:00 GMT, every day of the year. For withdrawals and documents, please write to finance@casinonapoli.com.
- Live chat and e-mail, twenty hours a day
- finance@casinonapoli.com for payouts and verification documents
- Self-exclusion for any period between six months and five years, arranged through our team and not lifted early
- A self-assessment test and external help through gamblingtherapy.org
When you contact us about a payment, please have the date, the amount and the method ready. If you would like a written record of an agreement made in chat, we will confirm it by e-mail.
Frequently asked questions
Does Casino Napoli have a welcome bonus?
At Casino Napoli we do not run a single welcome package. Instead, you can claim our daily deposit offers of 50 % to 90 % with free spins on featured slots. They are available once a day on weekdays and without a limit at the weekend.
How much can I win from an offer?
Winnings from the bonus and the free spins of one Casino Napoli offer are paid up to £1,000. Anything above that amount is removed when the wagering is complete.
What is the minimum withdrawal at Casino Napoli?
You can withdraw from €100 per request, and we pay out up to €5,000 per rolling thirty days.
How long do payouts take?
At Casino Napoli we process your request within five business days once your documents are approved, and bank charges, if any, are deducted from the amount.
Which documents will you ask for?
A self-declaration first, then a photo ID with a selfie and a handwritten six-digit code, a proof of address no older than six months and, above $5,000, proof of your source of wealth.
Can I try the games for free?
Yes. Most Casino Napoli games open in demo mode, so you can learn a Hold & Win feature before you stake anything.
When is your support team available?
We are in the live chat and on e-mail from 04:00 to 24:00 GMT every day, which is twenty hours a day rather than around the clock.